Privacy Policy.

Overview

This Privacy Policy explains how Deborah Nott Psychology manages your personal information. We are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Client Information We Collect

We may collect and hold the following types of information about you:

  • Full name, address, date of birth, email, and contact details

  • Information about your family or next of kin

  • Details on how you came to access our services

  • Information shared by other healthcare providers involved in your care

  • Government-issued identifiers (e.g. Medicare number)

  • Health information including:

    • Symptoms and medical history

    • Diagnoses and treatment plans

    • Specialist reports and test results

    • Medications and prescriptions

    • Appointment and billing records

    • Healthcare identifiers and health fund details

  • Lifestyle information relevant to your care, such as your occupation, routine activities, and health goals

  • Any other information necessary for us to deliver psychological care

How We Collect Information

We collect personal information in the following ways:

  • Directly from you (in person, over the phone, via forms, or online)

  • From a person legally responsible for you

  • From third parties, where legally permitted (e.g. other healthcare providers, health insurers, or the My Health Record system)

Why We Collect Your Information

We primarily collect your personal information to:

  • Deliver safe, effective psychological care

  • Communicate with you and those involved in your healthcare

We may also use your information for:

  • Practice administration, including billing and liaising with health funds

  • Managing IT systems and internal processes

  • Conducting quality assurance, audits, or accreditation

Consequences of Withholding Information

If you choose not to provide certain information, we will advise you of the potential impacts. In some cases, this may limit our ability to deliver appropriate care.

Receiving Services Anonymously

Where lawful and practicable, you may receive services anonymously or using a pseudonym. However, this may affect your eligibility for Medicare or private health insurance rebates.

How We Protect Your Information

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. Our safeguards include:

  • Locked file storage

  • Secure, encrypted digital databases

  • Cloud-based systems with appropriate security measures

  • Staff training in confidentiality and data security

Disclosure of Information

We may disclose your information to third parties where required or authorised by law, including:

  • Compliance with legal obligations (e.g. subpoenas or mandatory reporting)

  • Coordination with other healthcare providers

  • Obtaining specialist test results

  • Insurance claims and liaising with health funds or Medicare

  • Practice administration (e.g. billing, debt recovery)

  • Preventing or responding to a serious threat to health or safety

  • Locating a missing person

  • Managing legal proceedings or insurance notifications

We do not share your information with overseas recipients unless you consent or it is required by law. We will never sell, rent, or use your personal information for unrelated purposes.

In the event of a data breach, our data breach response plan will be activated, and we will take all reasonable steps to minimise any risk of serious harm.

Data Accuracy

We strive to ensure that the personal information we collect is accurate, complete, and up to date. This information is obtained directly from you or reliable sources involved in your care.

Policy Availability and Updates

This Privacy Policy is available on our website and will be reviewed periodically. Any updates will be reflected in the revised policy published online.

Privacy Enquiries

If you have any questions or concerns about your privacy, please contact us through the contact page on our website. We will respond in writing within 28 days and may arrange an appointment if needed for further discussion.

Policy Version: 20256010.01