Terms of service.

Last updated: June 2025

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Session Rates and Fees

Fees will be discussed before any services commence.

  • Assessments are priced as packages. While most assessments can be completed within the allocated time, this may vary depending on your child’s needs.

  • Additional time, if required, is billed at $230/hour, rounded to the nearest 15 minutes. You will be informed of any changes beforehand.

Payments & Debt Collection

  • Session fees are processed on the day of your appointment via the debit/credit card you have provided.

  • For assessments, you may pay in full or spread payments across your sessions.

  • A 15% late fee applies to invoices unpaid on the day of issue.

  • Future appointments will be paused until all outstanding fees are cleared.

  • Invoices overdue by 14+ days will be referred to a debt collection agency. You are responsible for all associated costs.

  • By agreeing to our services, you consent to your details being shared with our nominated debt collector if required.

Medicare Rebates

You may be eligible for a rebate with a valid referral.

  • Claims must be submitted through your online Medicare account.

  • Ensure your Medicare and bank details are current.

  • In-person attendance is required for rebate eligibility.

  • Cancelled or missed sessions are not eligible for Medicare rebates.

NDIS Participants
Please note that we are not a registered NDIS Provider. We are only able to work with participants who are either Plan-Managed or Self-Managed.

  • Self-Managed participants are required to pay our standard private rate on the day of the appointment.

  • Plan-Managed participants will have their invoices sent directly to their plan manager and will be charged at the current NDIS rate.

Third-Party Funding

Practitioners at Deborah Nott Psychology possess specific training in therapeutic interventions and in conducting educational and developmental assessments. The reports generated are intended exclusively for use within educational environments and to facilitate understanding and collaboration within mental health settings. These reports are not designed for, nor should they be used in, legal or court proceedings.

We do not work with the following third-party funders:

  • TAC

  • Workcover

  • Victims of Crime

Deborah Nott Psychology is not responsible for rejected claims or funding disputes. Any assistance with rebates is offered as a courtesy only.

Cancellation Policy

To avoid fees, please provide at least 48 hours’ notice.

  • 24–48 hours' notice: 50% of the session fee

  • Less than 24 hours / no-show: 100% of the session fee

Cancellations must be made via phone call to the clinic.

Telehealth Appointments

Telehealth may be offered for appropriate sessions (e.g., intake, feedback).

  • Sessions are conducted on secure platforms like Microsoft Teams.

  • Ensure you have a private and quiet location (e.g., home, private office).

  • Public spaces or cars are not permitted. Sessions may be terminated if confidentiality cannot be maintained. Full cancellation fees will apply.

Mandatory Reporting

Psychologists in Victoria are legally required to report suspected physical or sexual abuse of a child to appropriate authorities—regardless of your consent or knowledge. This applies to all staff at Deborah Nott Psychology.

Court Orders & Legal Matters

We do not provide services for legal or court-related purposes.

  • Our clinicians do not attend court proceedings.

  • We may refuse service if active legal matters or court orders are in place.

  • You are required to inform us of any court orders relating to your child to ensure secure and lawful communication.

Liability Disclaimer

By using our service, you agree to indemnify Deborah Nott Psychology against any claims and not to hold us responsible for any injuries or accidents that occur while on the premises.

Changes to These Terms

We may update these terms from time to time. Continued use of our services indicates your acceptance of the most current version.